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The practice does not tolerate abusive behaviour against any member of staff.  This includes comments made on social media ie. Facebook, Twitter etc. 

 From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.


 It is also important that you notify the hospital of any changes in your details.  If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.


Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning

02871 865 195

 Phoning for Test Results

Please phone for all results between 2pm and 4.45pm on 028 777 66354.


Acute prescriptions.   

(Acute prescriptions are for medication which is prescribed for 'acute' conditions, eg, chest infection, sore throat, ear infections, etc.)

Requests received before 11.00 am are usually ready for collection by your nominated chemist at 1.00pm the same day.  Requests received after 11.00 am will be ready for collection by your nominated chemist the following working day unless they are URGENTLY required where they will be ready for collection at the health centre 5.45pm the same day.

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