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The practice does not tolerate abusive behaviour against any member of staff.  This includes comments made on social media ie. Facebook, Twitter etc. 

 From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.


 It is also important that you notify the hospital of any changes in your details.  If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.


Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning

02871 865 195

 Phoning for Test Results

Please phone for all results between 2pm and 4.45pm on 028 777 66354.


Help Us To Help You

  • Please let us have a current phone number in case we have to contact you urgently
  • Let us know if you’ve moved house
  • Phone for repeat prescriptions up to 7 days before they are required
  • Please be punctual for your appointment
  • Let us know if you cannot keep your appointment
  • Except in an emergency, please request home visits before 10.00am
  • Appointments are for 10 minutes; try not to overrun this time

We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person.

If you fail to attend for 2 consecutive appointments without contacting the practice we will write to you asking for an explanation, if after this you fail to attend for a 3rd appointment you will be invited to speak to the practice manager and you may be removed from the practice list if the problem persists.

Patients are responsible for their own health and the health of their children, and should co-operate with the practice in endeavouring to keep themselves healthy. Many problems can be solved by advice alone, therefore, patients should not always expect a prescription.

When medication is prescribed we expect patients to adhere to the medication regime.

The practice does not tolerate abusive or violent behaviour from anyone. We ask that you treat fellow patients, the staff and the doctors with courtesy and respect. We are trying our best to help you.

Thank you

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