IMPORTANT PATIENT INFORMATION
The practice does not tolerate abusive behaviour against any member of staff. This includes comments made on social media ie. Facebook, Twitter etc.
From 1 April 2013 Repeat and Acute Re-issue prescriptions will be ready for collection 48 working hours after order is received.
PLEASE NOTIFY RECEPTION OF ANY CHANGES OF ADDRESS OR OTHER DETAILS.
It is also important that you notify the hospital of any changes in your details. If you have changed your address or name, or phone number or your GP please phone Altnagelvin Hospital on 02871 345171 extension 3446 or 3447 so that your appointment etc is sent to the correct address
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please cancel your appointment. You can telephone or use the cancel appointment facility on our website.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
WHEN WE ARE CLOSED:
Patients with an urgent medical condition, which cannot wait until the surgery is open, may contact the Out-of-Hours Service—WESTERN URGENT CARE— by phoning
02871 865 195
Phoning for Test Results
Please phone for all results between 2pm and 4.45pm on 028 777 66354.
If you require any vaccinations relating to foreign travel you need to complete the form available at reception. You will need to include dates of travel and details of which countries and areas within those countries you are visiting to determine the vaccinations required. There is further information about countries and vaccinations required on the links below
It is important to complete the form as early as possible - at least 6 weeks before you travel - as an appointment may be required with the practice nurse to have any of the vaccinations administered. Your appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because private travel vaccinations are not included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form and leave in at reception for the doctor.
Speak to your local pharmacist or find out more about the support available at www.want2stop.info
Flu is an illness caused by the influenza virus. It occurs every year, usually in winter. It is important that you protect yourself and others from flu by helping to prevent the spread of the virus and getting the flu vaccine if you are eligible.
If you are eligible you will receive your flu invite letter between September and November. If you expect to be invited but do not receive your letter please contact the surgery.
Flu: It's more serious than you think
Flu: Pregnant women
Flu: fact v fiction
Ask your local pharmacist or find out more about the support available at www.want2stop.info
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