IMPORTANT PATIENT INFORMATION
Our computer system is changing week beginning Monday 23rd March 2026. Unfortunately this will cause significant disruptions as access to our patients’ clinical records will be unavailable at this time. In order to continue to provide safe, effective care we will only be providing limited and emergency care during this period. We hope you understand and can cooperate during this transition, which is out of our control.
APPOINTMENTS
From 20TH MARCH to 3RD APRIL we can offer URGENT MEDICAL APPOINTMENTS ONLY.
During this period our treatment room will also have reduced capacity and will not be able to facilitate routine or hospital bloods.
PRESCRIPTIONS
Our repeat ordering phone line will close from 20TH MARCH TO 27TH MARCH (RE-OPENING ON 30TH MARCH).
During this period you will still be able to order your repeat medication online at www.rossairfamilypractice.co.uk or in person using the repeat postbox. If you are due a repeat prescription in March we would ask that you order now. It may not be possible to meet the 48 hour prescription collection.
Please speak to your pharmacist in the first instance if you have run out of any medication.
TEST RESULTS
Routine test results will be unavailable at this time but be assured that we will contact you if needed, regarding any results that need followed up.
NEW PATIENTS
We will be unable to accept new patients (exception new babies) from 23/2/26 – 20/04/2026.
KEEP UPDATED
Please keep an eye on Facebook and Instagram, as we will keep you updated as much as possible while the changeover is happening.
WAITING LIST REIMBURSEMENT SCHEME
The Department of Health has introduced the Waiting List Reimbursement Scheme (WLRS). This scheme provides an option for eligible patients to access private treatment in the Republic of Ireland and the wider European Union. Eligible patients will be reimbursed up to the equivalent cost of the treatment, if carried out within the Health and Social Care (HSC) system in Northern Ireland.
Further information available:
WLRS FACTSHEET
MY WAITING TIMES WEBPAGE
https://online.hscni.net/my-waiting-times-ni/
The webpage will be updated monthly to provide patients access to the current average waiting times for outpatient assessments for elective care services within each trust.
NEW DIRECT ACCESS PHYSIOTHERAPY SERVICE from 6th March 2023
Self-referral is available for adults over 16 who need support and advice to manage symptoms related to muscle strains/joints sprains/back and neck pain. this referral option is NOT available if you are under the care of a consultant for this problem, or if you have neurological, respiratory and/or continence conditions. If you have pregnancy related pain please ask your GP/Midwife to refer you to the Pelvic Health/Women's Health Physiotherapy Service who do not currently accept self-referrals. Please note this is for patients who live within the Western Trust only.
DIRECT ACCESS PHYSIOTHERAPY SERVICE